FAQ
How can we help?
At Resident Pheasant one of our main values is to be kind to the planet with our key driver being to get plastic BARRED from chocolate packaging. That’s why we wrap all of our bars in NatureFlex™ compostable bags which is a compostable cellulose film from Futamura which is made from GMO-free renewable resources. It creates a barrier protection that keeps chocolate fresh and as delicious as ever while preventing future harm to our gorgeous earth.
All of our postal packaging is also recyclable and compostable, from our stickers to our gift cards we have done our bit to help protect the planet while delivering your delicious Resident Pheasant chocolates.
We source our Cocoa ethically from the Ivory Coast and handcraft the chocolate in Cornwall. All of our chocolates are inspired by British nostalgic, retro flavours with a contemporary twist so we wanted to keep our luxury chocolate made with expertise here in the UK. Our business HQ are in Lindfield, West Sussex, which is where all our gift packing happens.
Our second value is to be kind to Farmers. That’s why we chose to partner Cocoa Horizons’ whose mission is to improve the livelihoods of cocoa farmers and their communities through the promotion of sustainable, entrepreneurial farming, improved productivity, and community development that protects nature and children. Together with Cocoa Horizons Foundation, we take a long-term view, working with farmers to improve cocoa production practices, while at the same time addressing critical social challenges where farmers and their families live.
Our Resident Pheasant chocolates are made in a factory that also handles ingredients containing wheat, dairy, nuts & egg. We are currently looking to source products that will suit those that have intolerances and allergies in the future!
Our Resident Pheasant Dark chocolate range is Vegan Friendly. The chocolate is made using Soya rather than Milk. You can find our vegan range here. We also do Vegan Hot Chocolate Bombes and Buttons.
The ice cream is handcrafted in Lindfield West Sussex, using local Sussex ingredients. We only use the highest quality ingredients to ensure we continue to be kind to the planet and kind to farmers.
We deliver within 5 miles of Haywards Heath. It’s FREE delivery if you use the code ‘ICE CREAM’ at checkout.
Please message us if you are in need of quick delivery. Please typically allow 3 working days for your order to be made. We will email you to organise a suitable drop off time, so there is no worry of melting ice cream on your doorstep!
Yes absolutely! We run event and wedding ice cream cart hire for Sussex and surrounding areas. Get in touch: hello@residentpheasant.co.uk and visit our webpage for more information on flavours and our packages. We also do Pub garden pop-ups and corporate ice cream cart hire for events and offices.
Yes absolutely! We have a wholesale price list. If you are a local farm shop or café and wish to stock us, please request a wholesale price list by emailing hello@residentpheasant.co.uk.
Yes, we absolutely do corporate orders and with a delicious discount. Simply email your request to: sales@residentpheasantchocolate.co.uk
We happily look to work with other brands with similar brand values! If you have ideas of how we can collaborate across social or other platforms, please get in touch by emailing hello@residentpheasant.co.uk with more details.
Yes, Resident Pheasant is always looking for ways to support fantastic causes. If you know of upcoming events or ways in which we can help, we’re very grateful to receive invitations to support charitable initiatives.
We receive many requests of this nature, although we are unable to support them all, we offer product donations when we can. To enquire with us, please send information about your cause, and how many products you’re looking to secure to hello@residentpheasant.co.uk and we’ll do our very best to support you.
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Yes, Resident Pheasant is always looking for ways to colour people’s worlds with chocolate. If you know of upcoming events please get in touch via emailing hello@residentpheasant.co.uk stating details about the event.
Delivery Information
1-3 bars:
Standard Shipping, Royal Mail 2nd Class (3-5 Working Days): £2.75
Standard Tracked Shipping, (3-5 Working Days): £3.75
Express Shipping, Royal Mail 1st Class (1-2 Working Days): £4.25
Express Tracked Shipping, (1-2 Working Days): £5.00
4 bars+ or Small Gifts:
Standard Shipping, Royal Mail 2nd Class (3-5 Working Days): £3.50
Tracked Shipping, Courier (3-5 Working Days): £5.00
Express Delivery, Royal Mail 1st Class (1-2 Working Days): £5.00
Express Tracked Delivery, (1-2 Working Days): £6.50
Larger Gifts and Hampers:
Tracked Delivery, Courier (1-4 Working Days): £6.00
Your standard shipping order will normally be packed and dispatched with Royal Mail 48, with a second-class post or equivalent service within 48 hours of your order being placed, although during busy periods this time period may be longer. Express delivery will be with Royal Mail 24, again during busy periods this time period may be longer.
Current shipping times are to provide a guideline only and are not guaranteed. We shall not be liable to you for any delays in delivery.
Please note that customers are solely responsible for entering complete and correct postal details for each order. We are not liable or responsible for any lost orders owing to incorrect information being given.
Currently we are only shipping to the UK. As we look to grow, we will be reviewing this. Watch out for Resident Pheasant expansion!
Free Shipping Coupon
If you’ve been lucky enough to bag yourself a free shipping coupon, this will be delivered via our standard shipping Royal Mail 48 (3-5 days).
Royal Mail Strikes
If there is planned industrial action with Royal Mail. Please allow for potential delays in shipment but we will do our best to ensure parcels are dispatched as soon as possible.
We hope you have been happy with your Resident Pheasant Chocolate. If for any reason you are unhappy with your purchase, please email hello@residentpheasant.co.uk with relevant information such as details of the issue, chocolate type, your order number and photos.
If for any reason you are unhappy with your purchase, you may return it to us in its original condition within 30 days of the date you received it. It must be unopened (with all packaging intact). We will issue a full refund for the price you paid for the item (minus postage). You are responsible for the costs of the return postage.
All goods with a clear error in manufacture will be replaced at no extra cost to you. All returns are inspected by a member of staff and a decision whether to replace or refund will be made where applicable.
We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third-party claims.
This warranty does not affect your statutory rights.